In-Person & Virtual Visits
We offer a Virtual Visit model for new and existing clients,
as well as in-person services in Flagstaff, AZ, by appointment only.
The Arizona Behavioral Health Associates, P.C. & Psychotherapy.Com are committed to the health and safety of our community. Consistent with our longstanding motto of 'Creating a healthy environment for change...' we want to update you regarding our proactive measures to respond to the Novel Coronavirus (COVID-19), as well as seasonal Influenza, and public health conditions in general.
We offer Virtual Visits, as well as In-Person services, for both new and existing clients. This model allows us to offer our services confidentially, conveniently and safely. Local Northern Arizona residents can benefit from a hybrid model of both in-person and online visits maximizing convenience.
Ready to get started?
Booking an appointment and attending your sessions is easy and secure. We use SimplePractice, a HIPAA-compliant platform, to manage scheduling, paperwork, and telehealth appointments.
How to Request an Appointment
You can request a time that works for you directly through our secure online portal.
Visit our Client Portal
Select your status: Choose whether you are a New Client or an Existing Client.
Choose a service: Select the type of appointment you’d like to book (e.g., Initial Consultation, Individual Therapy Session).
Pick a time: Browse the available times on the calendar and select a slot that works for you.
Submit your request: Enter your basic contact information and submit your request.
Once your request is submitted, we will review it and send you a confirmation email. If you are a new client, you will also receive a link to complete your intake paperwork online before your first session.
How to Attend Your Telehealth Appointment
We offer 100% secure, HIPAA-compliant telehealth appointments. You don't need to create a special username or password to join.
About 10 minutes before your scheduled appointment, you will receive an email and/or text message reminder containing a unique video appointment link compliant with all modern browsers. You can also use the SimplePractice App to join.
Just download the SimplePractice telehealth app here
For iOS devices (iPhones and iPads) Download Telehealth for iOS app here.
For Android devices, Download Telehealth for Android app here.
If you have any difficulty accessing your virtual visit or technical concerns, please text or email our office, or call (928) 774-7997, and we will walk you through the process.
Please note, our Licensed Professional Counselor provides services exclusively to Arizona, Ohio, Louisiana and Minnesota and Coaching to International residents. Psychological services through our Licensed Psychologist are also available to residents of Arizona, Alabama, Arkansas, Colorado, Connecticut, Commonwealth of the Northern Mariana Islands, Delaware, District of Columbia, Florida, Georgia, Idaho, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Michigan, Missouri, Mississippi, Minnesota, Maryland, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Dakota, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wyoming & Wisconsin.
You will be asked to provide verification of your location and contact information before starting your session; ethical practice requires us to reasonably provide emergency referrals should the need arise.
In general, crisis resources we would refer to would include:
Crisis Response Network
Flagstaff Medical Center Emergency Room
Northern Arizona University Police Department
Your local Emergency Room
988 or 911
How a virtual visit with our office happens:
Call our office at (928) 774-7997 to schedule a virtual visit or email us at info@psychotherapy.com. You can also request an appointment here. We strongly prioritize secure messaging options through our portal to assist in scheduling and to provide updates regarding services.
We will provide our next available appointment based on our knowledge of your scheduling preferences and send you an invite via email or your preferred method of communication. This invite will come from info@psychotherapy.com or yourprovider@simplepractice.com and will contain a link with all the details needed to access your virtual appointment from your phone, tablet or computer. We will require you to confirm this appointment 24 hours in advance of your appointment.
For Northern Arizona residents who require or prefer in office treatment, we also offer a hybrid model of delivery of services (in person, virtual or a combination of both). For your safety, our safety, and the safety of our community, we are committed to decreasing potential transmission through strict hygiene, cleaning and sanitizing protocols. The spacing of our therapy and waiting rooms promote adequate physical distancing, as do our separate entry and exits. We have installed HEPA filtration in each of our therapy offices and Medical Grade MERV-13 filtration has been added to our HVAC systems. During periods of high prevalance we will not make in person appointments and will direct clients to schedule a Virtual Visit for continuing care.
Clients are required to follow the following procedures to be seen in person. Clients with flu-like symptoms or known exposure to COVID-19 or any other contagious disease within the last 14 days must schedule a virtual visit at https://psychotherapy.com/virtualvisits.html
Please arrive no more than 5 minutes early for your appointment. We encourage you to leave personal items in your car or at home if possible. Upon entering our office, please use the provided hand sanitizing dispenser immediatly inside our lobby door. Visitors accompanying clients are limited to the guardian/parents of a minor or an interpreter if necessary. Clients, visitors, and staff may be required to wear a mask while in our waiting room during periods of high flu/COVID transmission, or when we are working with immunocompromised individuals that day. During these times, If you do not have a mask, a disposable mask will be provided to you.
Temperatures may be checked via remote infrared thermometer, especially during periods of high flu/COVID transmission. If you, or anyone with you, has a temperature above 99.5°F, you will not be seen, and instead will be scheduled for a virtual visit. You may also at times (high COVID/Flu Season, or when we are actively working with immunocompromised and cancer clients that day) be required to wear a mask during your session with your therapist. Staff will often be available to discuss payment issues and schedule your next appointment prior to your session. For your convenience and safety, we utilize secure, contactless payment methods during your session. After your visit, please follow the signs to our designated exit, which helps us maintain a comfortable, private, and smooth flow for all arriving and departing clients. We will attempt to bill your card on file during your session. Receipts will only be available via email. At the end of your session, you are encouraged to sanitize your hands before leaving.
We appreciate your understanding, and please remember, we are here to support you, and will continue to help create a healthy environment for change.
Please find further information from the American Psychological Association on ways to manage your stress in these difficult times.
