The Arizona Behavioral Health Associates, P.C. & Psychotherapy.Com are committed to the health and safety of our community. Consistent with our longstanding motto of 'Creating a healthy environment for change...' we want to update you regarding our proactive measures to respond to the Novel Coronavirus (COVID-19).
We offer a virtual visit model, in addition to limited, in person delivery of services for existing clients. We have partnered with Google for over 10 years to provide virtual visits through a HIPAA compliant tele-practice solution. Recent guidance from most major insurers indicates our services will continue to be eligible for the same reimbursement when delivered virtually. Please check with your insurance provider if you have specific concerns. As always, we will continue to submit all claims for you.
We will utilize Google Meet to provide services to you. We have found that the best results are obtained over dedicated and stable Wi-Fi or Ethernet based connections. Please ensure you have a quiet, private environment for the duration of the session. Just like when you have a regular visit in our office, using the restroom prior to your visit, having water avaialble and having taken any prescribed medication as directed, ensures you get the full benefit of your time with your therapist. Having a box of tissues available has also been found to be useful.
Meet is supported by most web browsers including Microsoft Edge, Safari, Chrome, and Firefox. Please download the appropriate App and/or configure your browser microphone and video permissions prior to your virtual visit.
For iOS devices (iPhones and iPads), download Meet here.
For Android devices, download Meet here.
Internet Explorer users will need to download and install this plugin.
If you have any difficulty accessing your virtual visit or technical concerns, please call our office at (928) 774-7997, and we will walk you through the process.
Please note, we provide services exclusively to Arizona based or International residents. You may be asked to provide verification of your location and contact information before starting your session; ethical practice requires us to reasonably provide emergency referrals should the need arise.
In general, crisis resources we would refer to would include:
Crisis Response Network
Flagstaff Medical Center Emergency Room
Northern Arizona University Police Department
Here's how a virtual visit with our office happens:
Call our office at (928) 774-7997 to schedule a virtual visit or email us at firstname.lastname@example.org. We also offer secure and non-secure text options to assist in scheduling and to provide updates regarding services.
We will provide our next available appointment based on our knowledge of your scheduling preferences and send you an invite via email or your preferred method of communication. This invite will come from email@example.com and will contain a link with all the details needed to access your virtual appointment from your phone, tablet or computer. We will require you to confirm this appointment by midnight of the day it is provided. Once initial demand for services stabilizes, we will likely provide additional online scheduling options for you to self-schedule.
When your virtual visit begins, you will initially be connected to our scheduling staff, who will confirm your understanding of the limitations of the virtual visit, and verify we have an electronic communication acknowledgment, informed consent and payment authorization on file, and answer non-therapeutic questions. This (and only this part) may be recorded as documentation that a session has been initiated should it be required by your insurance company. Scheduling staff will drop from the video/call when your therapist joins the session.
Your session will then begin with your therapist. At the conclusion of your session time, scheduling staff will announce their re-entry and will rejoin the session to schedule your next appointment and address any administrative concerns.
You will receive an email from firstname.lastname@example.org with details of your next scheduled appointment and a link for confirmation. Please respond by clicking on the link, near the bottom, to confirm your next appointment.
For those who require in office treatment, for your safety, our safety, and the safety of our community, we are committed to decreasing potential transmission through strict hygiene, cleaning and sanitizing protocols. The spacing of our therapy and waiting rooms promote adequate physical distancing, as do our separate entry and exits.
Clients are required to follow the following procedures to be seen in person. Clients with flu-like symptoms or known exposure or travel to COVID-19 hotspots within the last 14 days must schedule a virtual visit at https://psychotherapy.com/virtualvisits.html.
Please arrive no more than 5 minutes early for your appointment. We encourage you to leave personal items in your car or at home if possible. Visitors accompanying clients are limited to the guardian/parents of a minor or an interpreter if necessary. Clients, visitors, and staff are required to wear face covering or mask while in our waiting room. If you do not have a mask, a disposable mask will be provided to you. Upon entering our office, immediately use hand sanitizer provided to the right of our door. Temperatures will be checked via remote infrared thermometer. If you, or anyone with you, has a temperature above 99.5°F, you will not be seen, and instead will be scheduled for a virtual visit. You will not be required to wear a mask during your session with your therapist.
Staff will be available to discuss payment issues and schedule your next appointment prior to your session. We have several contactless payment options. Payment via physical cards, checks or cash is strongly discouraged, and we will attempt to bill your card on file during your session. Receipts will only be available via email or text.
You will be prompted to wash your hands before beginning your therapy session. At the end of your session, you will be encouraged to sanitize your hands before leaving. All clients are required to exit through the designated Exit door.
We appreciate your understanding, and please remember, we are here to support you, and will continue to help create a healthy environment for change.
Please find further information from the American Psychological Association on ways to manage your stress in these difficult times.
Every day people with everyday problems. Anyone with a desire to make changes in their life and in the lives of others. We help children, adolescents, adults and families. We have extensive experience across the lifespan, serving those from 2 to 102!
Personal and Professional Growth
Anxiety, Stress or Hypertension
Chronic Pain or Headaches
Traumatic Brain Injury
Problems at Work
Grief and Loss
Evaluation and Assessment
We provide a safe, caring, and confidential environment to discuss your problems. We guide you and your family based on our extensive professional experience to develop long term coping strategies; we do not offer a ‘quick fix’ for problems. We primarily rely on Cognitve Behavioral Therapy, a time tested, evidinced based, research supported, and scientifically validated method for changing thoughts, behaviors and feelings.
The first step is to let someone know you want help. If you are considering making changes, contact the Arizona Behavioral Health Associates at (928) 774-7997 to set up a free, confidential appointment.
We accept all major credit and debit cards and offer a very limited number of sliding scale fees. Appointments are available during normal business hours. Evening, Weekend, and Early Morning Appointments are sometimes available for established clients. Online and Virtual Appointments are also flexible to meet your needs.
Our offices are conveniently located at 710 N. Beaver Street, BLDG 4, Flagstaff, AZ 86001-3139. We are approximately 5 blocks south of the Flagstaff Medical Center in the Flagstaff Doctors’ Village Complex. On street parking is available on Beaver and Sullivan Streets, and we also have a large, dedicated, off street parking lot accessible from Leroux Street. Our parking and facilities are handicap accessible. We also have bicycle racks directly across from our main entrance for your use.
If you need more detailed directions, please do not hesitate to contact us at (928) 774-7997.
Public Transportation: Our offices are also conveniently located just across the street from Stop 27 (Stop Code 68) on the Blue Route of Flagstaff’s Mountain Line. Click here for the Blue Route 2 schedule. Click here for a live route map. Peak hour service is currently every 20 minutes for Stop 27.