In-Person & Virtual Visits

Arizona Behavioral Health Associates, P.C. and Psychotherapy.Com℠ offer in-person visits at our Flagstaff office and secure Virtual Visits by video, for new and existing clients alike. Guided by our motto, "Creating a healthy environment for change," we take care to keep our office safe for everyone who walks through the door.

We offer Virtual Visits, as well as In-Person services, for both new and existing clients. This model allows us to offer our services confidentially, conveniently and safely. If you are local, you can mix office and video visits.

Ready to get started?
Booking an appointment and attending your appointment is easy and secure. We use SimplePractice, a HIPAA-compliant platform, to manage scheduling, paperwork, and telehealth appointments.

How to Request an Appointment
You can request a time that works for you directly through our secure online portal.

Visit our Client Portal (This will open in a new browser window)

• Step 1 (Select Status): Choose whether you are a New Client (click "Request Appointment") or an Existing Client (log in with the email address we have on file or via Google).
• Step 2 (Choose Service): Select your appointment type, such as an Initial Consultation or Individual Therapy Session. Note whether you prefer a virtual visit or an in-person session. (We recommend an in-person session for new clients in Northern Arizona when possible).
• Step 3 (Pick a Time): Browse available calendar slots and select a time that fits your schedule.
• Step 4 (Submit Request): Enter your basic contact information and submit your request.

Once submitted, our team will review your request and send a confirmation email. New clients will receive a secure link to complete intake paperwork online. Please complete these forms at least 24 hours prior to your session so your therapist can review them in advance.

How to Attend Your Telehealth Appointment

We offer secure, HIPAA-compliant telehealth appointments. You don't need to create a special username or password to join.

About 10 minutes before your scheduled appointment, you will receive an email and/or text message reminder containing a unique video appointment link compliant with all modern browsers. You can also use the SimplePractice App to join.

Just download the SimplePractice telehealth app here

For iOS devices (iPhones and iPads) Download Telehealth for iOS app here.

For Android devices, Download Telehealth for Android app here.

If you have any difficulty accessing your virtual visit or technical concerns, please text or email our office, or call (928) 774-7997, and we will walk you through the process.

Our Licensed Professional Counselor sees clients located in Arizona, Arkansas, Georgia, Indiana, Louisiana, Minnesota, Missouri, Ohio, Oklahoma, Tennessee, and Wyoming, and offers coaching to clients outside the United States. Our Licensed Psychologist sees clients by video in over 40 participating PSYPACT states and territories. Our Online Therapy by State pages list each one and show which clinician can see you where you live.

You will be asked to provide verification of your location and contact information before starting your session; ethical practice requires us to reasonably provide emergency referrals should the need arise.

If you or someone with you needs help right now:

In an emergency, call 911 or go to your nearest emergency room.
988 Suicide & Crisis Lifeline: call 988, text 988, or chat online, 24 hours a day.
Arizona Statewide Crisis Line (Solari): call 1-844-534-HOPE (4673), text 44673, or chat online, 24 hours a day.
In Flagstaff: Flagstaff Medical Center Emergency Room and the Northern Arizona University Police Department.

How a virtual visit with our office happens:

Call our office at (928) 774-7997 to schedule a virtual visit or email us at info@psychotherapy.com. You can also request an appointment here. We prefer secure messages through the portal for scheduling and updates. We will offer our next available time that fits your preferences and send an invitation by email or the method you prefer. This invite will come from info@psychotherapy.com or yourprovider@simplepractice.com and will contain a link with all the details needed to access your virtual appointment from your phone, tablet or computer. Please confirm the appointment 24 hours in advance.

Questions about how our telehealth platform works? Click here

At the conclusion of your session, if you need to make changes to your next scheduled appointment, contact our office at (928) 774-7997.

Keeping our office safe for every client
Some of the people we see are immunocompromised, including clients in treatment for cancer, and a visit to our office should never put their health at risk. Northern Arizona residents can choose in-person visits, Virtual Visits, or a combination of both, and we ask everyone who comes in person to help us protect the clients who are most vulnerable.

If you are unwell. Please switch to a Virtual Visit if you have a fever, cough, or other flu-like symptoms, or a recent exposure to a contagious illness. If you arrive unwell, we may move your appointment to video or to a later date.

When illness is spreading. When COVID-19, influenza, RSV, or another contagious illness is circulating widely in our area, or when we are seeing an immunocompromised client that day, we may ask clients, visitors, and staff to wear a mask in the waiting room and during sessions. We will provide one if you need it. During a serious local outbreak, we may pause in-person appointments and continue care by Virtual Visit until it passes.

In our office. Each therapy room has HEPA air filtration, our heating and cooling system uses medical-grade MERV-13 filters, and we clean carefully between appointments. The waiting area is spaced for distance, and the office has a separate entrance and exit.

When you visit. Please arrive no more than 10 minutes early and use the hand sanitizer just inside the lobby door. Visitors are limited to a parent or guardian of a minor, or an interpreter. Payment is contactless: we charge the card on file during your session and send receipts by email.

Thank you for helping us protect the clients who need it most. We are here to support you, and to keep creating a healthy environment for change.

You can find further information from the American Psychological Association on managing stress.