In-Person & Virtual Visits

The Arizona Behavioral Health Associates, P.C. & Psychotherapy.Com are committed to the health and safety of our community. Consistent with our longstanding motto of 'Creating a healthy environment for change...' we want to update you regarding our proactive measures to respond to the Novel Coronavirus (COVID-19).

We offer Virtual Visits, as well as In-Person services, for both new and existing clients. This model allows us to offer our services confidentially, conveniently and safely. Local residents can benefit from a hybrid model of both in-person and online visits maximizing convenience. 

For iOS devices (iPhones and iPads) Download Telehealth for iOS app here.

For Android devices, Download Telehealth for Android app here.

If you have any difficulty accessing your virtual visit or technical concerns, please call our office at (928) 774-7997, and we will walk you through the process.

Please note, we provide services exclusively to Arizona based or International residents. Psychologicial servcies are also available to residents of Alabama, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Hawaii,  Illinois, Indiana, Kansas, Kentucky, Maine, Michigan, Missouri, Minnesota, Mississippi, Maryland, Nebraska, Nevada, New Hampshire, New Jersey, North Dakota, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, West Virginia, Wyoming and Wisconsin.  You will be asked to provide verification of your location and contact information before starting your session; ethical practice requires us to reasonably provide emergency referrals should the need arise.

In general, crisis resources we would refer to would include:
Crisis Response Network
Flagstaff Medical Center Emergency Room
Northern Arizona University Police Department
Your local Emergency Room
988 or 911

Here's how a virtual visit with our office happens:
Call our office at (928) 774-7997 to schedule a virtual visit or email us at info@psychotherapy.com. You can also request an appointment here. We also offer secure and non-secure text options to assist in scheduling and to provide updates regarding services.

We will provide our next available appointment based on our knowledge of your scheduling preferences and send you an invite via email or your preferred method of communication. This invite will come from info@psychotherapy.com or yourprovider@simplepractice.com and will contain a link with all the details needed to access your virtual appointment from your phone, tablet or computer. We will require you to confirm this appointment 24 hours in advance of your appointment. 

At the conclusion of your session session, if you need to make changes to your next scheduled appointment, contact our office at (928) 774-7997.

For Northern Arizona residents who require or prefer in office treatment, we also offer a hybrid model of delivery of services (in person, virtual or a combination of both). For your safety, our safety, and the safety of our community, we are committed to decreasing potential transmission through strict hygiene, cleaning and sanitizing protocols. The spacing of our therapy and waiting rooms promote adequate physical distancing, as do our separate entry and exits. We have installed HEPA filtration in each of our therapy offices and Medical Grade MERV-13 filtration has been added to our HVAC systems. During periods of high prevalance we will not make in person appointments and will direct clients to schedule a Virtual Visit for continuing care.

Clients are required to follow the following procedures to be seen in person. Clients with flu-like symptoms or known exposure  to COVID-19 or any other contagious disease within the last 14 days must schedule a virtual visit at https://psychotherapy.com/virtualvisits.html
 
Please arrive no more than 5 minutes early for your appointment. We encourage you to leave personal items in your car or at home if possible. Upon entering our office, please use the provided hand sanitizing dispenser immediatly inside our lobby door. Visitors accompanying clients are limited to the guardian/parents of a minor or an interpreter if necessary. Clients, visitors, and staff may be  required to wear a mask while in our waiting room during periods of high flu/COVID transmission, or when we are working with immunocompromised individuals that day. If you do not have a mask, a disposable mask will be provided to you.

Temperatures may be checked via remote infrared thermometer, especially during periods of high flu/COVID transmission. If you, or anyone with you, has a temperature above 99.5°F, you will not be seen, and instead will be scheduled for a virtual visit. You may be required to wear a mask during your session with your therapist. Staff will be available to discuss payment issues and schedule your next appointment prior to your session. We have several contactless payment options. Payment via physical cards, checks or cash is strongly discouraged, and we will attempt to bill your card on file during your session. Receipts will only be available via email or text.  At the end of your session, you are encouraged to sanitize your hands before leaving. All clients are required to exit through the designated Exit door.

We appreciate your understanding, and please remember, we are here to support you, and will continue to help create a healthy environment for change.

Please find further information from the American Psychological Association on ways to manage your stress in these difficult times.