Transition to Virtual Visits

Effective immediately, we have transitioned to a virtual visit model, and will do so until conditions allow for a safe return to in person delivery of services.

The Arizona Behavioral Health Associates, P.C. & Psychotherapy.Com are committed to the health and safety of our community. Consistent with our longstanding motto of 'Creating a healthy environment for change...' we want to update you regarding our proactive measures to respond to COVID-19.

Effective immediately, we have transitioned to a virtual visit model, and will do so until conditions allow for a safe return to in person delivery of services. We have partnered with Google for over 10 years to provide virtual visits through a HIPAA compliant tele-practice solution. Recent guidance from most major insurers indicates our services will continue to be eligible for the same reimbursement when delivered virtually. Please check with your insurance provider if you have specific concerns. As always, we will continue to submit all claims for you.

We will utilize Google Meet to provide services to you. We have found that the best results are obtained over dedicated and stable Wi-Fi or Ethernet based connections. Please ensure you have a quiet, private environment for the duration of the session. Meet is supported by most web browsers including Microsoft Edge, Safari, Chrome, and Firefox. Please download the appropriate App and/or configure your browser for use prior to your next virtual visit.

For iOS devices (iPhones and iPads), download Meet here.

For Android devicesdownload Meet here.

Internet Explorer users will need to download and install this plugin.

If you have any difficulty accessing your virtual visit or technical concerns, please call our office at (928) 774-7997, and we will walk you through the process.

Please note, we currently provide services only to Arizona residents. You may be asked to provide verification of your location and contact information before starting your session; ethical practice requires us to reasonably provide emergency referrals should the need arise.

In general, crisis resources we would refer to would include:
Crisis Response Network
Flagstaff Medical Center Emergency Room
Northern Arizona University Police Department

Here's how a virtual visit with our office happens:
Call our office at (928) 774-7997 to schedule a virtual visit or email us at info@psychotherapy.com. Or click the Schedule now link at the top of this page. We also offer secure and non-secure text options to assist in scheduling and updates regarding services.

We will provide our next available appointment based on our knowledge of your scheduling preferences and send you an invite via email or your preferred method of communication. This invite will come from info@psychotherapy.com and will contain a link with all the details needed to access your virtual appointment from your phone, tablet or computer. We will require you to confirm this appointment by midnight of the day it is provided. Once initial demand for services stabilizes, we will likely provide an online scheduling option for you to self-schedule.

When your virtual visit begins, you will initially be connected to our scheduling staff, who will confirm your understanding of the limitations of the virtual visit, and verify we have an electronic communication acknowledgment, informed consent and payment authorization on file, and answer non-therapeutic questions. This (and only this part) may be recorded as documentation that a session has been initiated should it be required by your insurance company. Our scheduling staff will drop from the video/call when your therapist joins the session.

Your session will then begin with your therapist. At the conclusion of your session time, scheduling staff will announce their re-entry and will rejoin the session to schedule your next appointment and address any administrative concerns.

You will receive an email from info@psychotherapy.com with details of your next scheduled appointment and a link for confirmation. Please respond by clicking on the link, near the bottom, to confirm your next appointment.

When we return to offering in office treatment, for your safety, our safety, and the safety of our community, we are committed to decreasing potential transmission through strict implementation of the following protocols:

Temperatures will be checked upon arrival to our office via remote infrared thermometer. If you, or anyone with you, has a temperature above 99 degrees Fahrenheit or 37 degrees Celsius, you will not be seen in person and instead will be scheduled for a virtual visit.

Hand hygiene: Upon entering our office, please use hand sanitizer provided to the right of the door. Prior to the start of your session, you will be prompted to wash your hands. At the end of your session, you will be encouraged to wash your hands before leaving our office. Payment via physical cards, checks or cash will be discouraged, and we will attempt to bill your card on file during your session. Receipts, if needed, will only be available via email or text.

Please find further information from the American Psychological Association on ways to manage your stress in these difficult times.

Remember, we are here to support you, and will continue to create a healthy environment for change.

Questions & Answers

Who do we see?

Every day people with everyday problems. Anyone with a desire to make changes in their life and in the lives of others. We help children, adolescents, adults and families.

Why do people come to us?

Family/Relationship Problems
Addictions/Substance Abuse
Anger Management
Legal Matters
Life Changes
Trauma
Parenting Issues
Postpartum Mood Disorders
Career Planning
School Problems
Mindfulness
Depression

Eating Disorders
Crisis Situations
Attentional Problems
Personal and Professional Growth
Anxiety, Stress or Hypertension
Relationship Issues
Chronic Pain or Headaches
Chronic Illness
Traumatic Brain Injury
Problems at Work
Grief and Loss

How do we help?

We provide a safe, caring and confidential environment to discuss your problems. We guide you and your family based on our extensive professional experience to develop long term coping strategies; we do not offer a ‘quick fix’ for problems.

How does someone get help? 

The first step is to let someone know you want help. If you are considering making changes, contact the Arizona Behavioral Health Associates at (928) 774-7997 to set up a free, confidential appointment.

cards

Credit Cards

We accept all major credit and debit cards and offer sliding scale fees. Appointments are available during normal business hours. Evening, Weekend, and Early Morning Appointments are sometimes available for established clients.

Find Us

We are located in the Flagstaff Doctors' Village!

 (928) 774-7997

  710 N Beaver Street, BLDG 4
       Flagstaff, AZ 86001-3139

 info@psychotherapy.com

Our offices are conveniently located at 710 N. Beaver Street, BLDG 4, Flagstaff, AZ 86001-3139. We are approximately 6 blocks south of the Flagstaff Medical Center in the Flagstaff Doctors’ Village Complex. On street parking is available on Beaver and Sullivan Streets, and we also have a large, dedicated, off street parking lot accessible from Leroux Street. Our parking and facilities are handicap accessible. We also have bicycle racks directly across from our main entrance for your use.

If you need more detailed directions, please do not hesitate to contact us at (928) 774-7997.

Public Transportation: Our offices are also conveniently located just across the street from Stop 27 (Stop Code 68) on the Blue Route of Flagstaff’s Mountain LineClick here for the Blue Route 2 schedule. Click here for a route map. Peak hour service is currently every 20 minutes for Stop 27.